Monday, 17 February 2014

Greater Anglia Bottom In Customer Satisfaction Survey

In the latest survey carried out by Which? Magazine to gauge customer satisfaction with their rail service, Greater Anglia came joint bottom with a score only 40%.  This will come as no surprise to those who have seen the state of the trains deteriorate ever more in recent months coupled with disruption reminscient of the old NXEA days.

The Which? survey tends to be more representative that the Passenger Focus surveys carried out as the latter only ask about that day's journey rather than the Which? survey which refers to the previous year's overall experience.