Statistics Over Customer Service

Passengers at Manningtree Station may have noticed a poster on the subway wall advising us all of the fact that from 7th January Harwich Branch services will not be held for late running connecting services.

This will ensure that trains on the Harwich branch will run on time, even if they're empty, thereby making the reliability figures look good.  If you have the misfortune to be on a late running connecting service then sadly you will have to wait.  This is an extraordinary decision to take, especially as there is so much padding in the existing Harwich branch timetable.  An indication sadly that Greater Anglia is more interested in reliability figures than providing good customer service.

This is clearly a decision taken by the company and not locally so please bear that in mind before taking out any frustration on the station staff.

The one Show Would Like To Hear From You!

The BBC one Show would like to hear from anybody who has taken up alternate measures to combat the ever increasing cost of travelling by train.  Walking or cycling perhaps? Buying strange ticket combinations to reduce cost?  Anything at all to get round the price increases.

If you are interested in talking to them please contact Phil Holmes at The one Show on phil.holmes@bbc.co.uk

Christmas Services

Details of Christmas and New Year services are now available on the Greater Anglia website 

Snow Updates

Greater Anglia have a number of ways of keeping passengers updated during times of disruption. With the potential for problems over the winter period the following information may be useful:


Online
Check for the latest information and updates via the GA website at greateranglia.co.uk 

Twitter
Follow all the latest news, information and advice live via the GA Twitter feed
@greateranglia

Email alerts
Travel regularly? Get information about your journey anytime. Sign up at journeycheck.com/greateranglia

Free GA mobile app
Plan train journeys, check live train running and get London Transport updates with the free app. Just search for ‘Greater Anglia’ at your app store.

Text alerts
You can now receive alerts for your regular journey via the GA text service. Sign up at journeycheck.com/greateranglia

By phone
All the latest updates and journey planning advice from National Rail Enquiries - 08457 48 49 50

Live departure boards
Live information by station available online, or via the MacWidget/Windows Gadget. More details at
greateranglia.co.uk

On station
75% of GA stations have help points providing information and assistance 24 hours a day.

Train Tracker™ text
Text your start and end stations to 84950 to get the next train times for your journey. (Texts cost 25p).

Greater Anglia "Print Your Own Ticket" Facilty Available

Following a successful pilot scheme in the summer Greater Anglia have now rolled out their scheme allowing passengers to purchase and print their own Advance train tickets to London and certain other routes at home, or download them to mobile phones.

For details click here

Rail Fares Set To Rise

Rail Fares are set to rise by just over 4% in the new year.  The rise should actually have been greater but for intervention by the government to limit it to 1% over inflation - the original target being 3% plus inflation.

Annual season tickets from Manningtree will increase to £5,060 from £4,860.

Wi-Fi Coming To Manningtree Station

Wi-Fi will soon be available at Manningtree Station.  Greater Anglia is working with The Cloud to rollout Wi-Fi access to stations in Essex and Manningtree is on the list to be included.

Passengers will be able to use the service free of charge for one hour a day with BSkyB customers having unlimited access.