For the second time in recent months we have had another instance of a train being "cancelled" only for passengers to see it hurtle through Manningtree station less than half empty. Yesterday's 5:54 ex Manningtree to Liverpool Street was "cancelled" due to Level Crossing problems at Diss. However the train passed through Manningtree (and Colchester too). As before, a passenger from Stowmarket who uses this train confirmed there were less than 10 passengers in their carriage - this in a train with standing room only on a normal day.
The MRUA understands that the Controller took this action as the train was running 17 minutes late and there was a danger of the return service being delayed. A cynic may think this demonstrates very clearly that statistics showing trains running on time are more important to Greater Anglia than providing good Customer Service.
The MRUA awaits a full explanation.
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