Network Rail and Greater Anglia have issues an apology following the appalling service in recent weeks, which continues even this evening:
We are acutely aware of the frustration and inconvenience felt by our passengers when things go wrong, so we are taking urgent action to improve performance as follows:
In addition, we are making progress on the five initiatives we outlined in June:
1. An enhanced maintenance regime for overhead line equipment is in place, including route monitoring using a train fitted with a special rooftop camera to identify faults and potential problems
2. An enhanced maintenance regime for the track and signalling on the approaches to London Liverpool Street station (including a re-organisation of the maintenance team) has been introduced. Some track and signalling staff will now be based at Liverpool Street itself, to reduce incident response times should things go wrong
3. Improved customer information procedures to provide better information during disruption are being implemented
4. Additional customer information staff are now in place during the morning and evening peak periods
5. A software upgrade programme is underway for the London Liverpool Street departure board to improve the accuracy of information about train departures during service disruption.
Please accept our apologies for the recent problems. We are under no illusion as to the impact these problems have had on passengers and we are anxious to put things right. We believe that this targeted programme of initiatives will help restore the more consistent service we all want to see. Everyone in our teams is working as hard as possible to deliver real improvements over the coming weeks.
Jamie Burles Richard Schofield
Managing Director Managing DirectorAbellio Greater Anglia Network Rail Anglia"