The MRUA recently met with senior management from Abellio Greater Anglia (AGA) to voice concerns at the apparent lack of communication between the Control Room - those responsible for determining which train runs where and when on a daily basis - and platform staff and passengers.
There is a perception that sometimes the Control Room staff forget that the railways needs to be run as a service to passengers and not treated like a very large train set. As such there needs to be better communication with staff on the ground to determine the specific details of what is going on and to act in the best interests of the passengers.
