Starting with effect from Sunday 17th May – the day the new summer timetable starts - National Express East Anglia will start charging for seat reservations on their London to Norwich services. A charge of £2.50 will be levied for each journey. However it is noted that these charges will not apply to any advance purchase tickets, first class tickets, season tickets, customers with a disabled railcard or assisted passengers.
It has been apparent for many years that a significant proportion of passengers do not take up their seat reservations, leading to reserved seats left empty while people stand. It is hoped that by charging for this facility the instance of seats left empty will be reduced.