Monday, 9 November 2009

No Compensation For Recent Disruption

NXEA will not be paying compensation to passengers following the recent disruption on the Harwich Branch Line. NXEA are saying that any compensation due will be based on the revised timetable that included the replacement bus service.

Users of this replacement service will know that whilst some of the buses were respectable, modern coaches there were also 30-40 year old buses in use and some of the routes taken were hardly direct. As such many passengers were significantly inconvenienced and did not receive the service they had paid for. The MRUA will be pursuing this with NXEA to get appropriate compensation to those affected.

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