Hidden in the small print of the ticketing regulations there is an arrangement in place for Harwich Line passengers that is apparently unique in the UK. Those passengers travelling on the 08:28 ex Harwich service are allowed to catch the 08:53 ex Manningtree connection with an off-peak ticket. (Note: This arrangement does not apply to Manningtree passengers).
Unfortunately not all NXEA staff are aware of this and some passengers have been thrown off the train at Chelmsford for having the wrong ticket! Has this happened to you?