Abellio has warned passengers not to expect miracles when they take over the Greater Anglia franchise in February. The short term of the franchise - only 29 months - means that there is a limit to what can be achieved. However Abellio are looking to establish themselves with a view to successfully winning the longer, 15 year franchise due to start in 2014 when large projects such as the possibility of new trains between London and Norwich can be investigated.
During the shorter franchise Abellio hope to improve customer service by issuing all customer facing staff with smartphones to keep them up to date with service issues. Abellio has also promised to deep clean every carriage before the Olympics.
Various new ticketing initiatives will be introduced to encourage passengers onto off-peak services with discounts being offered in the same way the company has successfully done on the other two franchises it runs in partnership with Serco - Merseyrail and Northern Rail.
Abellio has also confirmed that the new franchise will be known as "Greater Anglia".