Friday, 27 January 2012

NXEA Come Bottom In Customer Satisfaction Survey

In the latest Customer Satisfaction Survey conducted by Passenger Focus, National Express East Anglia came a very poor last scoring only 77% - a full 3% less than the next worst performer First Capital Connect.  Rather worryingly Northern Rail - another Abellio franchise - only scored 83%.

On a more positive note Merseyrail, the third franchise with Abellio connections, came third overall with 93%.

Grand Central came top with an impressive 95%.

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