Monday, 26 November 2012

Poor Rail Replacement Service

The MRUA has received a number of complaints about the poor weekend rail replacement service that has involved trains going to Witham with buses taking passengers to Billericay to catch a further train for intermediate stations to London.

Specific issues include:

  • Unhelpful staff with a poor attitude at Witham Station, despite there clearly being chaos all around.
  • Surly coach drivers
  • Passengers having to unload their own luggage from coaches
  • General chaos

The MRUA has raised this with Greater Anglia.

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