Poor Rail Replacement Service

The MRUA has received a number of complaints about the poor weekend rail replacement service that has involved trains going to Witham with buses taking passengers to Billericay to catch a further train for intermediate stations to London.

Specific issues include:

• Unhelpful staff with a poor attitude at Witham Station, despite there clearly being chaos all around.
• Surly coach drivers
• Passengers having to unload their own luggage from coaches
• General chaos

The MRUA has raised this with Greater Anglia.