"I would just like to put in a formal complaint about the mis-management of the car park and surrounding road and pavements at Manningtree station. Not one person has even attempted to lay any grit/salt and now the car park, road and pavement is like an ice rink. You are very quick to increase the charges for use and are there in a second to issue a penalty ticket but when we have snow/ice there is nobody to be seen. I think it is absolutely disgraceful at the way NCP have ignored the situation there and I am surprised that somebody has not seriously injured themselves.
I would be very interested to know more about your health & safety policy for the maintenance of your car parks.
I look forward to hearing from you."
Tuesday, 22 December 2009
Open Letter To NXEA Regarding NCP
Below is the text of a complaint from a Manningtree passenger regarding the ongoing mis-managment of the station car park by NCP. It is reproduced here because it brilliantly sums up the feelings of the vast majority of car park users: