Monday, 8 November 2010

Poor Communication Over Delays

The MRUA has asked National Express East Anglia for an explanation as to why this morning's delays caused by overrunning engineering work were not better communicated to passengers.  It is thought that it was known late yesterday afternoon that services would be adversely affected this morning by the overrunning work by Network Rail to overhead lines near Ilford.  However no action appears to have been taken by NXEA to advise passengers until this morning.

The MRUA will be asking NXEA to reinstate its texting service to passengers.  This was replaced by an emailing service earlier this year but this morning's events clearly show that emails sent at 3:30am are less likely to be read in time than a text message.

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