Following on from pressure by the MRUA, Bernard Jenkin MP has received an acknowledgement from Greater Anglia that the ticket office at Manningtree has been subject to "unscheduled closures" in recent months. This has been caused by long term staff sickness and other stations nearby being subject to higher than usual long term sickness making relief cover difficult to balance.
Greater Anglia now state that Manningtree is back up to full strength having employed new members of staff to fill gaps left by ill health, retirement and redeployment.
Greater Anglia also caveat their assurances by stating there may still be occasions where the office is closed temporarily due to train despatch duties and to provide platform assistance to those who have requested it.
The MRUA will continue to monitor the situation as best we can but please do let us know if you find the ticket office closed for long periods.